Granite State joins multi-state lawsuit against Uber

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An Uber sign is displayed at the company's headquarters in San Francisco, Sept. 12, 2022. Photo: Associated Press/AP Photo/Jeff Chiu

CONCORD, N.H.- New Hampshire is the latest state to join a lawsuit brought against the owners of Uber charging them with deceptive billing and cancellation practices through its Uber One subscription service.

According to court documents the suit against Uber Technology, LLC and Uber USA, LLC, brought by the Federal Trade Commission and supported by prosecutors in 24 states and the District of Columbia, alleges that the company promoted its subscription service as a way for consumers to save money, but ended up actually improperly using a negative option marketing tactic which, after free trials, automatically charged customers who did not cancel.

The suit also claims that Uber misled consumers about how much they could save and made it “extraordinarily difficult” for them to cancel the service once they were enrolled.

New Hampshire’s lawsuit seeks restitution, penalties and costs for what it claims have been violations of the state’s Consumer Protection Act and the federal U.S. Restore Online Shoppers’ Confidence Act.

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